Insurance Industry Town Hall

SESSION #5
October 7, 2020

CAT claims, whether from a hurricane or any catastrophic event, bring with them a unique set of challenges primarily driven by a large, concentrated volume of claims that require the same attention as a normal, everyday volume of claims.

How does the insurance industry manage? What are the best practices you should demand of your team when it comes to claims preparation and handling during a CAT?

This session in our CAT Response 2020 Town Hall series continued our portrayal of a fictitious island and how a pharmaceuticals manufacturing facility was impacted by a hurricane that hit the island. Pulling from their real-world experience, our panelists walked through the tangible (and intangible) skills, mindsets, and practices that build a more streamlined and professional experience for all involved.

Watch this recording to hear our panelists' experiences in claims accounting and adjusting for some of the major catastrophes in recent history.

Topics covered include:

  • An insurance perspective on practices that lead to a streamlined claims experience.
  • Forensic accounting perspective on issues such as communication and the role of technology.
  • 6 best practices you should consider.
  • A view of best practices through the lens of a manufacturing facility damaged during a hurricane.

 

Panelists

Marc Johnson, CPA, CFF

Marc Johnson, CPA, CFF
President
Lowers Forensics International

Daniel T. Frio, CPA, CFF

Daniel T. Frio, CPA, CFF
Senior Director,
WillisTowersWatson

David Gardiner, CPA, MST

David Gardiner, CPA, MST
Senior Vice President,
Lowers Forensics International

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